Portada

ADVANCES IN SERVICES MARKETING AND MANAGEMENT IBD

JAI PRESS INC.
05 / 1996
9780762300099
Inglés

Sinopse

Part of a series which offers an interdisciplinary approach to the latest research and practice in services. Topics discussed include the calculus of service quality and customer satisfaction and environmental and positional antecedents of management commitment to service quality.

PVP
205,73