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PUBLIC SCHOOL GATEKEEPERS IBD

KELLY MIDDLETON
09 / 2021
9781737460800
Inglés

Sinopse

School office staff are on the front lines of a public school. They answer calls, greet guests, help students, and relay important information to staff and leadership. So why do so many office professionals go without any customer service training? IâÇÖve spent over 30 years in public education asking this question!Chock full of insightful tips, tricks, and stories, this handy quick-reference guide will teach you how to put a customer-service spin on your daily tasks, making your job easier by eliminating problems before they start and ensuring your status as 'indispensable' to your schoolâÇÖs staff and leadership. In this book youâÇÖll learn:·áááááHow to turn a disgruntled visitor into a lifelong fan of you and your school·áááááQuick, easy tips on answering phones, emails and greeting guests·áááááHow to give great service to your boss so you stand out from the rest of the pack·áááááHow to ensure you give off a professional, knowledgeable vibe while also being approachable and friendly·ááááá. . . And more!These are tried and true methods, borrowed from the best customer service companies, and weâÇÖve honed them for decades to fit the specific needs of schools. Our office staff swear by them! Are you ready to take your profession to the next level and help your school stand out in this age of competing for kids?

PVP
20,00